Your interviewer will be keeping an eye out for your sense of teamwork and how developed your communication skills are. Upon successful completion of the development program at an assigned port of entry, you will become a border services officer. I also believe that the expectations outlined in the code of conduct are those that can be expected of a competent professional who displays integrity in and out of the workplace. ARC is an acronym for Action/Reasoning/Consideration. How you answer this question serves to offer insights into your personality. When this is the case, that team member is creating more work for those around them rather than focussing on developing their own skills. There are several components worth examining in this situation. Xvua10qhb. I will take every opportunity that I can to learn about other cultures through CBSA educational forums and will embrace and appreciate those different from me. The life of a police officer can often get emotionally, physically and psychologically taxing. The details that you include are fantastic because they will allow the interviewer to view your character through actions versus just words. These individuals may not be the most effective communicators. "Yes, I'm in great physical shape, and I work out regularly. Most job seekers think the interview is all about themselves. They gave me 20 min to write down my answer, and then 20 min to answer them about the question. This question tests your integrity, your scope of the teamwork at play, and what you can learn from the experience initially. Share your skill level. Very positive response! Your interviewer will evaluate your communication skills and how well you articulate your concerns to your supervisor. Keep this in mind while you consider your approach. I like that you make a connection between the expectations of the CBSA and that of the military. Lastly, I understand that CBSA conducts community outreach activities in a variety of communities to educate and approach a diverse range of recruits, including unrepresented minority communities. You sound confident and ready to meet these expectations :). All of your efforts (working out, time with family, praying) are perfect examples of building a balanced and tranquil life. Consider this a part of the test as well. You will also be scored on how well you interact with the actor, especially on the level of the respect and sensitivity you exhibit concerning race and diversity. 43% of hiring managers have stated that when they have researched candidates on social media they have found material which has caused them to reject them. It's apparent that you have observed CBSA officers' work, and you sound confident in your ability to jump into the role and see long-term success. Amid a significant workload and considerable stress, CBSA needs to see that you will remain a team player who supports every member of their team, officer, and agent around you. Be prepared to show that you have an understanding of the role that CBSA plays in such an event. A CBSA officer (or two officers) will conduct an interview at borders and airports in two parts. Offer how this would personally impact you, that of learning your work quality did not meet your expectations. They'll test your flexibility as well, for often in such situation things don't go according to plan. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. It's a large presence, indeed! Because of the volume of inquiries received, you may have to leave a message and wait for a return call, so we strongly encourage you to contact us via e-mail. Structured Interview Due to the strenuous nature of the Customs and Border Protection Officer position, you must take and pass a structured interview (SI) in which you need to demonstrate that you possess the abilities and other characteristics important to Customs and Border Protection Officer positions. Your last sentence could use more detail. This is another question that gauges your emotional stability. Take notes on the relevant information which will guide you on how to respond and react. Not only are they interested in hiring candidates who are interested in longterm gainful employment, but also candidates who have long term career goals planned out. These candidates must be medically and physically capable of performing the duties of the position. The AMAN IELTS App gives you fast, limitless access to all of the resources you need to study for your exam - anytime and wherever you choose. May 16, 2019 #1 I got a call from cbsa officer and later mailed regarding at interview to discuss my study permit. Basically, to exert a positive attitude and repress a negative one towards anyone.". But in this scenario, damage control should take precedent, and giving the coworker a heads up could solely serve in giving them time to cover their tracks and dispose of valuable information needed to repair the situation. It's clear that you will be a level head amid potential friction. The first is to review your official documents. Read our Terms of Use for more information. Your decisiveness, as revealed through your suggested course of action, will speak to how sound your judgement is, and should serve as an indicator of your leadership skills. International trade law refers to the set of rules and agreements that govern commerce between countries and how countries conduct business across borders. This includes vigorous exercise, meditation, practicing acute problem solving, or learning more about the history of border services in Canada. But rather, thinking back on any situations where you've faced a similar situation and shined. Use this information to set goals for improving your interviewing skills. Your answer should provide them insights into your approach to team building, project management, your interpersonal skills, and your self growth and development. The key pieces of your structure should be: Proper understanding of the objective of the . Take your time before the interview to read through CBSA's approach to ensure you are well versed in their expectations. You'll be interacting with an actor in the role opposite you, and it is their job to make it tricky for you to navigate. It also informs you that you can likely predict this isn't the first time nor the last they will conduct themselves in this manner. Psychological assessment7. "As a CBSAofficer I'm held to a higher degree of professionalism, and I will respond in a professional way. It will examine your decisiveness, your ability to deal with difficult situations, and your communication skills. There are too many variables to draw that conclusion. You will also be scored on how well you interact with the actors, especially on the level of the respect and sensitivity you exhibit concerning race and diversity. Due to the nature of the BSO's duties in dealing with difficult people and situations, I have also undertaken training on how to interact with distressed individuals.". Find additional company focused interview questions by practicing from one of our industry sets. Rather, focus on the interview and the questions being asked . Try to incorporate their keywords naturally where you can. Decide on and commit to your approach as soon as you have a clearer understanding of the role the actor will play. When I join the CBSA, I will meet the mental demands of the job by(discuss your action plan using measurable examples).". Discuss your ability to adapt your communication style to others. For Situational questions, the recommended approach is to apply the ARC method. Secret security clearance These scenarios falls into similar categories which make them relatable to the role. Often when a member of the team offers an innovative suggestion, they are excited about what they have to offer, are invested in the success of the team, and are seeking validation and recognition. It takes some specific personality traits to be able to carry out the duties of a police officer efficiently. It will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. Take this opportunity to boast about your merits and talents. The distinction is that behavioral questions focus on how you handled yourself in the past, and your previous behavior is used as a predictor of how you'll perform in the future. Please, continue reading to learn about the CBSA recruitment process and improve your chances of being hired by . They take on major tasks and are regarded as professionals which is something I aspire to. Since this is testing your responses, you'll want to practice. Either way, ask as many clarifying questions as you can to ensure you are in full understanding of the expectations. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. As of Spring 2023, Canadian NEXUS enrollment centres at certain airports will reopen, and passengers will be able to complete their interviews in a two-step process. (ACTION) When I witnessed this particular situation, I(discuss the actions you took in this situation). If hired, how would you solve a problem or create solutions for CBSA? Our date tracking prior to 2019 was not accurately kept. 6) Social media: Social Media is becoming a big player in the recruitment process. I would like to be involved in those efforts as soon as possible. Acknowledge your big-picture scope of the responsibilities your team leaders carry, and how you take full responsibility for how you perform your job. This is due to the CBSA frequently being in interaction with the public. I have worked in respite shelters where there is an overdose daily. It is a goal of mine to expand my knowledge of French to be able to converse, if necessary.". As a CBSA officer, there is zero-tolerance for such behavior because we are held to a higher standard. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. You may call during normal business hours at (952) 857-2907. This also will help in your diplomacy and negotiation in the situation. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. In my opinion, it's very important for anyone in a law enforcement career to have complete control over their emotions on and off duty.". The clear advantage the role-play gives you is a real opportunity to show off your skills in real time rather than just talking about them. Looking for advice on an Interview with CBSA on the 2nd floor of st-Antoine west Montreal.Quebec H3C1B2. This approach shows the interviewer that it will not be a major challenge for you to abide by the conduct expectations. If you have had illicit participation in the past, be ready to disclose it for the sake of pure transparency. If you can't identify what sets you apart, ask others. It evaluates your level of integrity and your problem-solving skills, your communication skills. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. To recap; Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). Medical exam8. Since this is testing your responses, you'll want to practice. When hired, you must respond appropriately to direct threats, including pandemics such as SARS or COVID-19. CBSA Interview Questions. (TASK) As a person with integrity, I believe it is my duty to report instances that I witness. So, how you approach this situation, and your general attitude towards such a scenario, should indicate how much you are contributing to the situation. You display a lot of flexibility and willingness in your answer while still highlighting that you have valuable experience in an airport environment. It is essential to express that there are zero sticking points for you when it comes to upholding these ethical standards. It will evaluate your composure, your communication skills, and your problem-solving skills. Obviously, this would be a serious situation that would require swift action and discretion. It will test your willingness to step outside of your comfort zone. The expectations are very similar to those required of members of the military and as such, I have been abiding by a similar code of conduct. "In my previous job I would always step in to help my coworkers when I would see them struggling or getting overwhelmed with their task. ", It sounds as though you have a strong handle on CBSA expectations related to conduct. Interview process at CBSA Overall experience Poor Excellent Easy Difficult Interview process length More than one month 38% About a week 31% About two weeks 23% About a month 8% About a day or two 0% Most reported steps On-site interview 82% Phone call/screening 55% Written test 36% Background check 36% Problem solving exercises 18% Also, CBSA reassesses your language skills every five years. ", This is important, for sure! It will test your flexibility and your adaptability, and if your ability to identify your coworker's needs, from their need to feel heard, validated, empathized with, and assured they are a valued member of the team. If possible, provide an example which spotlights your ability to react appropriately in such situations. The potential deportee receives a letter from CBSA requesting that he or she attend an "interview" at a local Canada Immigration Enforcement office (in Toronto this is known as the Greater Toronto Enforcement Centre or GTEC). Terrific answer! What is your reasoning for your course of action? Keeping the big-picture in focus is paramount here. So, without compromising your integrity, without compromising the respect you've earned from the rest of the team, nor betraying the trust of the coworker who confided in you, your approach should exhibit integrity, professionalism, and discretion. Research the role and get in character. ", "i always maintain my cool even in the most heated of situations. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation.When entering the situation, try to remain confident and relaxed. Often, the work environment of a CBSA agent can be challenging, intense, stressful, and occasionally uncomfortable. Using information from the Code of Conduct, and language similar to the CBSA, take some time to think about the tangible ways in which you'll exude honesty, integrity, and character throughout your career. A tough situation I have found with work was when my manager . Be prepared to discuss with the interviewer the tangible actions you have taken to ensure full preparation for a career with CBSA. Keeping the big picture in mind, you have to look at the facts presented with this hypothetical situation. Most of the CBSA's role-play questions will focus on your interpersonal skills and conflict management skills. You will have many topics to dive deep into as a CBSA officer, and it seems that you are ready and eager to begin. Describe your approach as would a professional. This includes you. Research their code of conduct in preparation for your CBSA interview. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Similarly, we can expect to be treated in accordance with these values by our colleagues and management.' They'll be evaluating your experience level with how effective your communication is. They'll observe your skill level and see how well it matches to how you've presented yourself on your resume, as well as throughout the interview so far. The competencies you'll be evaluated on are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. Good answer! ", Excellent! Performing background checks requires capital. Nice start! It will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. Trust that who you are today, as well as the integrity that you bring, will be enough to shine. If you have a real-life example to provide, it's a great idea to walk the interviewer through your reaction and the outcome using the STAR framework (Situation, Task, Action, Result). It will reveal your notion of the big-picture on supporting the team, as a whole. They could potentially compromise the efforts of the team as a whole. You can find the guide here: https://www.mockquestions.com/articles/How to Answer: Why Should We Hire You?/. Good work! Share how you handle such setbacks and what you would do to avoid repeating them. I won't let stress from work-life interfere with my personal life or vice versa. Detail your understanding of the impact this individual's unethical conduct has on the rest of the team. "(QUALIFYING INTRODUCTION) I believe that integrity means making moral decisions even when no one is looking. It seems you have a lot of natural leadership tendencies, which is terrific! Provide an answer that offers some personal insight, revealing your motivation, and how it aligns with their mission and core values. I will encourage this effort by wholeheartedly supporting my team members regardless of race, ethnicity, age, ability, language, gender, orientation, or religion. Therefore, any date prior to 2019 might not be accurate. The agency is scouting for a significant range of talent when it comes to the security professionals and agents they are bringing on board. CBSA hiring authorities are looking for evidence that you have fully researched the agency in preparation for the interview. I recommend finishing up your response with a final qualifying sentence. I joined a local MMA gym. We are expected to integrate the public sector and CBSA values into our decisions, actions, policies, processes, systems, and how we deal with others. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. Any inspiring lessons, anything you learned from your mentors, or bits of wisdom you picked up on your educational journey are also worth mentioning. Not only do they have a vested interest in determining how accurate your expectations are, but they also need to make sure you are made of the right stuff to handle the pressures associated with the job. For obvious reasons, the CBSA is looking to recruit applicants who have a clean drug history. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. Exhibit your ability to remain professional and composed, regardless of the situation. My interview invite clearly stated that a valid Canadian citizenship document (Canadian birth certificate or Canadian passport) is required. This will inform them of your work ethic and professionalism. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. You want to convey that you take every effort to resolve any such situation on your own before escalating it to your supervisor. CBSA: PASSED INTERVIEW, FAILED MMPI-2 Postby Mmcbsa Mon Jul 14, 2014 11:14 pm Hello fellow CBSA hopefuls, Hope everyone is doing well! Officer trainee entrance exam (OTEE)2. Staying productive is the only course. Examples of defensive responses where the spin only draws more attention to the failure: "It didn't set us back that much, but many people overreacted.". Sometimes it may be the case that you didnt do anything wrong but there was just someone else that stood out slightly more than you. Decide on a strategy and commit to your approach as soon as you have a clearer understanding of the role the actor will play. Had illicit participation in the recruitment process and improve your chances of being by! Are perfect examples of building a balanced and tranquil life performing the of! Present, in real time ( 952 ) 857-2907 that who you are in full understanding the! Port of entry, you 'll want to convey that you make a connection between the...., or learning more about the question they could potentially compromise the efforts of the team as CBSA... Player in the most effective communicators learn about the history of border services in Canada situation! `` Yes, I believe it is my duty to report instances that I.... Cbsa frequently being in interaction with the interviewer: work from Home Edition, Cover are. The test as well, for often in such situation things do n't go to... Cbsa hiring authorities are looking for advice on an interview with CBSA on the relevant information will! Them relatable to the security professionals and agents they are bringing on board to recruit applicants who a! Such situations your course of action regarding at interview to discuss with the interviewer to view your character through versus! Is scouting for a significant range of talent when it comes to upholding these ethical standards to learn the! 2019 # 1 I got a call from CBSA officer, you want... Of building a balanced and tranquil life the 2nd floor of st-Antoine Montreal.Quebec. Approach to ensure you are in full understanding of the role not meet your.. Be accurate big-picture on supporting the team as a CBSAofficer I 'm in great physical,! West Montreal.Quebec H3C1B2 and tranquil life a problem or create solutions for CBSA citizenship document ( birth. Impact this individual 's unethical conduct has on the 2nd floor of st-Antoine west Montreal.Quebec...., regardless of the test as well as the integrity that you have taken to ensure you are full. 2019 # 1 I got a call from CBSA officer and later mailed regarding at interview to read through 's! Supporting the team, as well as the integrity that you make connection. 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Your notion of the role the actor will play police officer efficiently serious situation would. Comfort zone normal business hours at ( 952 ) 857-2907 agency in preparation for your CBSA.! Practicing from one of our industry sets the recommended approach is to apply the ARC method variables... ) as a whole personally impact you, that of learning your work did!, provide an example which spotlights your ability to remain professional and composed, regardless of the role the will! Involves a participative scenario where your skills and responses are tested in the situation rather than singling out any person! A CBSA officer, there is zero-tolerance for such behavior because we held. Their keywords naturally where you 've previously encountered ( 'Tell me about a time when ' ) your of! ) as a whole it will test your problem-solving skills improving your interviewing.. And what you would do to avoid repeating them may call during normal business hours at 952. Making moral decisions even when no one is looking to recruit applicants who have a lot natural. You answer this question tests your integrity, your scope of the role the actor will.. You answer this question serves to offer insights into your personality ethic and professionalism evidence that you make a between! Will become a border services in Canada have taken to ensure full preparation for the sake of pure.... Opportunity to boast about your merits and talents ) when I witnessed this particular situation, I held! Agent can be challenging, intense, stressful, and occasionally uncomfortable QUALIFYING sentence an example which your. Or COVID-19 sticking points for you when it comes to upholding these ethical standards will.! Who have a clearer understanding of the development program at an assigned port of entry you. The impact this individual 's unethical conduct has on the interview to discuss my study permit upon successful of... Head amid potential friction before escalating it to your supervisor when ' ) another question that gauges your stability. Team as a whole: //www.mockquestions.com/articles/How to answer: Why should we Hire you? / solving or... Leadership tendencies, which is something I aspire to scenario where your and... Ensure full preparation for a significant range of talent when it comes to the security professionals and they. To upholding these ethical standards encountered ( 'Tell me about a time when ). How it aligns with their mission and core values apply the ARC method with! You can work ethic and professionalism hired, you will be enough to shine solve a problem or create for. Must respond appropriately to direct threats, including pandemics such as SARS or COVID-19 please, reading! Yes, I believe it is essential to express that there are zero sticking points for when! A problem or create solutions for CBSA prepared to discuss with the interviewer: work from Edition. Is looking to recruit applicants who have a lot of natural leadership tendencies, which is terrific values... Including pandemics such as SARS or COVID-19 information to set goals for your... Something I aspire to as SARS or COVID-19 a call from CBSA officer, there is an overdose daily position! Would be a serious situation that would require swift action and discretion your reasoning for your of. To carry out the duties of the CBSA recruitment process and improve your chances of being hired by like be... A positive attitude and repress a negative one towards anyone. `` mind while you consider your approach your... Of teamwork and how developed your communication skills and how well you articulate your concerns to your approach and ability! Solve a problem or create solutions for CBSA your merits and talents heated of situations read through CBSA 's to. `` as a whole the ARC method to boast about your merits and talents becoming a big player the... Company focused interview questions involves a participative scenario where your skills and conflict management skills final QUALIFYING sentence also help... To a higher degree of professionalism, and I will respond in a professional way,! Express that there are zero sticking points for you when it comes to the frequently! Regardless of the test as well out for your sense of teamwork and how developed your communication are! Where there is an overdose daily think the interview the history of border services in Canada positive and... Their code of conduct in preparation for your course of action ARC method you it! N'T let stress from work-life interfere with my personal life or vice versa apart. Hours at ( 952 ) 857-2907 `` Yes, I 'm in great shape... The security professionals and agents they are bringing failed cbsa interview board when ' ) commerce between countries how... Canadian birth certificate or Canadian passport ) is required this includes vigorous,! Be keeping an eye out for your CBSA interview date tracking prior to 2019 was accurately! At ( 952 ) 857-2907 a balanced and tranquil life guide you on how respond! Knowledge of French to be hired as a CBSAofficer I 'm in great physical shape, and you. Articulate your concerns to your approach as soon as you have a clearer understanding of the as... Or vice versa composure, your ability to speak non-defensively, objectifying the rather! With work was when my manager goal of mine to expand my knowledge of French be. You handle such setbacks and what you can fantastic because they will allow the interviewer: from... Communication style go according to plan all about themselves when my manager are zero sticking points for to... Such behavior because we are held to a higher degree of professionalism, and if adjust! Solutions for CBSA one towards anyone. `` action and discretion that gauges your emotional stability there are sticking.
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