merseytravel fast tag login

Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. You can use our online Get In Touch webform and completing the Ask Us a Question option. or T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Minimum charge one hour. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. The new video tolling system only applies to T-FLOW or Fast Tag account holders. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Liverpool Lime Street is currently closed to the public due to a security threat. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. The maximum fine for breach of a byelaw is 1,000. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. We aim to have normal service resumed as swiftly as possible. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. We would recommend that you seek independent legal advice on this issue. To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. The discount is allocated to your T-FLOW account. For a renewal, please complete the renewal form below. We are sorry for any inconvenience caused. You can appeal within one month of the date of your decision outcome. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. What is the Mersey Tunnel's Residents Discount Scheme? The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. I have a summons relating to an offence inside the tunnel. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. You will need to complete the relevant surrender form that is available to download online via the above link. If you have not told us that you have changed your vehicle you will have to pay the full toll. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Please use the AUTO lanes to pay with the correct change or by contactless. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Enter the amount you want to be refunded and click Submit. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. You will need a pre-paid toll account and you must not be travelling for business reasons. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. You will be asked to enter you card numbers, expiry date and year. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. You are able to top up your fast tag securely from this app. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. We will refund any payments you have made to your Account. The tour will take approx two hours. The discount is only available to class 1 vehicles, i.e., a car or small van** Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. You must travel through an attended toll booth to receive the free journey. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. This same problem is also common with the letter D and C etc. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. They can also key your number plate into the system so that you can use your account to pay for the journey. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Or, you can visit a Merseytravel Centre in person for further support. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. The documents you should supply are: For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. your current council tax bill, or a utility bill with your name and address dated within the last 3 months PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Check out some of our frequently asked questions online. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Click here to find out more about T-FLOW and calculate how much you can save. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. Merseytravel fast tag account login. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. you receive the mobility supplement of a War Pension. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. ICICI Bank - Home. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. via your dashboard where you can view your statement or see an itemised history of journeys made. When will I receive my new allocation of journeys in my account? 75 per hour. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. It is the Account Holders responsibility to ensure payments are successfully processed. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. T&C apply. We are sorry for any inconvenience caused. Please note - we cannot replace lost or stolen passes via email. you are over 65 and receive the highest rate of Attendance Allowance; If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . Minimum charge one hour. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. Account holders who live in the City Region also benefit from a further discount on their journeys. To request a receipt, please have your card payment details available and click here. Receipts are available for viewing and downloading up to 6 months after your journey. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Penalty surcharge 60, 350 per hour. Penalty surcharge 60. Buy FASTag. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. We are sorry for any inconvenience caused. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels You can check how much you spend and keep track of the journeys you have made via our online account management system. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. We are sorry for any inconvenience caused. Our online application process, or address change, will automatically verify your residency. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. You are over 65 and receive the highest rate of Attendance Allowance. or pay for any additional journeys by cash or card. However, we may close one of the Tunnels, usually at night, to carry out maintenance. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid.