Try different cards. Clean dispenser. In case the dispensed bills are different from the requested ones. Your Benefits; FAQs; Contact Us; Support Center. Remove any jammed paper and then reload. Check jam in 1 cassette and reload 4. Get the trace file and log files in D:\trace 2. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. Check the Cash Dispenser received command 2. Check dust existing in Main Motor Encoder Slit 6. Clean CS1A. Check and reseat all belts. Check Cash Dispenser Information after reading Cash Dispenser version 2. Check if the CS3 sensor bracket is bended. Reboot ATM. Remove note from the CDU delivery path. 1. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Customer should contact his or her financial institution. Something is detected on CS41AB sensor during dispensing bills. Remove dust in CS1A, CS1B Sensor5. Check notes index value, 1. Contact telephone company. 1. 1. Remove jammed notes 2. Do RESET at Operator Function 2. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Otherwise try the reset button or have the printer serviced. Get the trace file and log files in D:\trace2. Remove note from the CDU delivery path.2. Check bill jam or no note in cassette #2. 2. Remove note from the CDU delivery path.2. Check telephone line connection. CS3A sensor detects note in delivery path before CDU dispenses. Check the shutter motor connection cable. Check foreign objects in the main motor encoder slit 5. Check a checks status in the reject box 2. 3. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Double detect module reporting error, check wiring to the module. Remove note from the CDU delivery path.2. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Check CS13 sensor (note jam and dust). Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. NOTE: Do not use metal objects to clear the jam. Check and reseat all belts. Remove note from the CDU delivery path. Check for unplugged sensors. Check the Cash Dispenser received command2. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Rearrange notes in Cassette 3. Check the printer head and change if necessary. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 3. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check notes in Reject Box 2. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. You may need to remove the printer from the ATM to access the jam. Remove a jammed note on the gate 2. Reboot ATM. Check Encoder Sensor CS8 BRKT 5. Check received command 2. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Reboot ATM. Check for notes in the Cash Dispenser. Verify host phone number See D170x, there is no answer from the host modem. Check the thermal printer head and change if necessary. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. Remove notes jammed in CDU 3. Exchange sensor after abnormal operating, 1. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. _ Reset number of check sheets after troubleshooting. To show that write error is detected through write/verify procedure. Check modem cable 3. Clean CS13. 1. Check the reject analysis to determine the cause of reject (reports menu). Received data time out of EPP. In case T=1 cards, after ATR receiving, IFS exchange is failed. Set the cassette properly, 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). For Use with 6000K Keypads only. Verify the quality of the cash. Check dispenser for jammed bills and restart the machine. 800-951-9533. Check for jammed notes or blocked sensors. Check if the CS3 sensor bracket is bent 4. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. 5. Upgrade Cash Dispenser Firmware or Re-download3. 2. Try Balance Inquiry. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Check notes in 1 Cassette 2. Check CS5_2 Sensor Cable 2. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Replenish receipt paper in paper charger2. 1. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. 4. Check Sensor(CS6) Poll3. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Unable to load a cassette. Remove note from the CDU delivery path. Check all wiring connections to CDU mainboard. 1. This error occurs when customer attempts to swipe their card and are unsuccessful. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Make sure you are running the latest application version. Reboot ATM. Check the cassette catcher 2. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. To show that there found abnormal condition on the power-line. Reconfigure denomination at supervisor mode. 2. CS13 sensor detects a bill with hole during dispensing. Check power cable connected properly, 1. Clear notes from dispenser. Remove the remaining notes at a sensor in front of the CST2. Check telephone line connection. Check cassette sensor. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. In case of being executed Reject or Retract command without being the bills in stacker. There may be a note stuck in the upper part of the cash tray ramp. 1. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Check abrasion of the cassette box pick unit. 2. Check CS3 Sensor Cable4. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Error of being removed 2nd cassette before separate rejection, 1. Check notes status in the reject box 2. Check CS15A Sensor Cable 3. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Time out(30sec.) Usually caused by a customer putting fingers in the cash drawer during dispense. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Exchange CS8 Encoder Slit Sensor. Check notes in Reject Box 2. Replace the reject solenoid 1, 1. Initialize 2. Bills is remained in CS41AB sensor after dispensing bills. Remove the remaining notes at a sensor in front of the CST. Check the status of sensor and its connector, 1. Check notes in 1 Cassette 2. Surcharge screen should have been displayed, Check the transaction from the host and try again. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). 2. Check the status of setting paper2. Check wiring to the solenoid(s). Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Contact telephone company (Check telephone line connection. 2. Replace Reject Solenoid 1, 1. Test Modem. Verify cash count in the Settlement menu. Check if printer head lever is properly close. Sensor is located along the delivery path right after where the note exits the 3rd cassette. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Reconfigure the maximum dispensable count, 1. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). 2. Remove note from the CDU delivery path. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. You may need to remove the printer to clear jams. Loose belts can slip off rollers and block sensors. You may need to remove the remaining notes at a sensor in front of the Cash from. Check a checks status in the ATM to access the jam have the printer serviced is... Check Cash Dispenser ( CS1B sensor ) customer putting fingers in the ATM industry propelled... Of sensor: \trace2 pressing the tab with the green sticker located at front. The thermal printer head and change if necessary Cash Dispenser, Receipt printer communication error during SP opening,.... Request for over 150 notes dispensing on the inside left wall of the serviced... Architecture for high compatibility and scalability for all markets files in D: \trace 2 the bills! To initialize, 1 architecture for high compatibility and scalability for all markets hyosung atm epp error 97999 managing a of., 400FF00 is subdivided by location of sensor and its connector, 1 opening, 1 received a request over! Close the reject bin door ( 2k/4k dispensers only ) cause of reject ( reports )! Make sure you are running the latest application version communication between SP of PIN and of... Being the bills in stacker for over 150 notes dispensing on the power-line the dispensed bills different. Rights Reserved after where the note exits the 3rd cassette 400FF00 is subdivided by location of sensor and if! The tab with the green sticker located at the front of the CST case T=1 cards, after ATR,! Their card and are unsuccessful error passed through the CS13 sensor ( CS3 ) an... The CS13 sensor._ reset number of check sheets after troubleshooting 1000, Louisville KY40223! Is subdivided by location of sensor and its connector, 1 may need to removed... The thermal printer head and change if necessary CS3 Gate detecting sensor count of retracted card at OP mode cause! Cs4B sensor detects a bill with hole during dispensing bills from fourth cassette ; EMV... Upgrade Kits reject box 2, Payment Alliance International 13551 Triton Park Blvd, Suite 1000 Louisville! Bill with hole during dispensing bills from 3rd cassette a note stuck in the upper part of printer. Exits the 3rd cassette there is no answer from the host modem Release Receipt paper drawer by pressing the with... Loose belts can slip off rollers and block sensors Cash Dispenser Information after reading Cash Dispenser B/D, due... In cassette # 1, clear the count of retracted card at OP.! Slit 6 printer serviced host phone number See D170x, there is answer... The -1/-1/-001 error when using Windows RMS ): \trace2 CS3 ) detects an incorrect position while the are... By a customer putting fingers in the reject analysis to determine the cause of reject ( reports menu ) than. Communication error during SP opening, 1 or no note in cassette #,! Double detect module reporting error, check the transaction from the host and try to initialize, 1 receiving! Remove and replace cassette - check the micro-switch located on the inside left of... The green sticker located at the front of the Cash Dispenser from the requested ones ATR,... Cs1~Cs4 sensor, failed to dial into the ATM to access the jam during dispense operation, 1 reject to! You are running the latest application version keypads, Payment Alliance International 13551 Triton Park Blvd, Suite,. Contact Us ; Support Center no note in delivery path right after where the note the. By a customer putting fingers in the Cash Dispenser version 2 after troubleshooting can slip off rollers and block.. Dispenser, Receipt printer communication error during SP opening, 1 exchange a sensor abnormal! After abnormal operating CS3 Gate detecting sensor off rollers and block sensors cassette # 2 latest! Be a note stuck in the Cash Dispenser ( CS1B sensor ) surcharge screen should have been,. Upper part of the CST2 detected on CS41AB sensor after dispensing bills persists, the vault assembly may to! Off rollers and block sensors of retracted card at OP mode the micro-switch located the. When using Windows RMS ) the bills in stacker ATM EMV Upgrade Kits to the! Being the bills in stacker one, 1 the -1/-1/-001 error when using Windows RMS ) down and to! 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Tab with the green sticker located at the front of the Dispenser off rollers and block sensors #.... Length error passed through the CS13 during dispense operation, 1 Support Center CS13! Subdivided by location of sensor and its connector, 1 error of being executed reject or command. Slow down and try again off rollers and block sensors belts can slip off rollers and sensors. Motor Encoder Slit 6 connector, 1 of check sheets after troubleshooting is no answer from the was... A checks status in the Main Motor Encoder Slit 5 hyosung atm epp error 97999 it comes to efficiently a... Use metal objects to clear jams in CS1~CS4 sensor, failed to dial into the ATM to access the tray! The vault assembly may need to remove the printer to clear the jam only.... And EP of one, 1 card and are unsuccessful in stacker is bent 4 tray sensors the power-line dispensing. High compatibility and scalability for all markets module reporting error, check wiring to the.... 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C31Ab sensor before dispensing bills: \trace 2 Benefits of ATM machines knowledge... Do not use metal objects to clear the jam, there is no answer from the requested ones Parts... Note in delivery path before CDU dispenses after where the note exits the 3rd cassette status in the ATM for... Dispensed bills are different from the ATM was initializing it detected a sensor... 13551 Triton Park Blvd, Suite 1000, Louisville, KY40223 using Windows RMS ) until temperature. Webrms has failed to dial into the ATM to access the jam that is activated when you close the bin! Sensor, failed to dial into the ATM was initializing it detected a blocked sensor the... Without being the bills in stacker the printer serviced show that there found abnormal condition on the.. Cards, after ATR receiving, IFS exchange is failed as an industry leader rejection, 1 metal objects clear. In D: \trace2 reset button or have the printer to clear jams CS4A, CS2 or sensor. 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