We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. The drive time to the airport is approximately 25 minutes in low traffic times. Great, fast service every time I have used them. BEWARE!!! Which would have been a 3-hour total wait at the cancun airport for a ride. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. My trip was booked AND payed 2 times due to a failure of the system. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Contact page of BD doesnt work, more than 10 emails sent. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. 15 tht of july , of course no reaction of this corrupt organisation ! We decided not to let this ruin our trip and would handle it later. Fish therapy, zip bike and more more more are extra paid!! Do yourself a favor and just take a cab. Thank you Hugo! He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Cancun, Quintana Roo, Mexico. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We have an extensive fleet of vehicles, so you can choose the best for you. The zipline tour ran longer than stated but wasnt a big deal at all. How were we supposed to refuse since we were at the tour groups mercy at that point? I have called, and the phone numbers do not work. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. I tried the website contact area and each time the message does not go through. Thank you very much for having taken the time to share your valuable review. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Dear Guest: A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. Well he walked away and said the car would be there shortly. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! They called multiple times and was left on hold each time. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Horrible experience. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. There was a 5 gallon water jug for hand washing. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Respectfully: We were verbally told to be at the lobby for a 4:30 pickup. We've tried several times to make contact and they still refuse to answer. The next day, I decided also to buy tickets for my family of 5 to join them . The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. We sent them an email and still have not gotten a response. Thanks! Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! We booked the tour to Cozumel at the best day counter in our hotel. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. Worst company to work with. We are deeply sorry to hear that our services did not meet or exceed your expectations. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Flight changed to 6:50 on Thursday Jan 5. Water Activities 0. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. My experience with BD Experience for the first time was horrible in my opinion. 26 2018 90- - -v: . This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Do you have an email to contact BD Experience Cancun? Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. Javier caught us at a moment when we were confused, tired and out of our element. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. By BD Experience. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. We only waited a few minutes for our private van to arrive. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Immediately, I went back to his office, but he was gone. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. I don't see a way that can be done, can you please assist?? By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Contact page of BD doesnt work, more than 10 emails sent. We havent heard another word from him, nor do I want to. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. That was another joke. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. The phone number the had listed on my voucher didn't work nor did they answer my email. (Available only in Cancun and the Riviera Maya). Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. By BD Experience. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. L' Eclair Cafe & Reposteria. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. Do you have an email to contact BD Experience Cancun? Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We also sent the chargeback voucher to your email for your records Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. I tried chat but no one has responded since this morning. By BD Experience. Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. We were not happy. We booked our trip through Costco. Not sure? We took a taxi from the hotel to the airport. My husbands like I should tip him. Shame on you Bd, what a bad organisation !!!! I tried the website contact area and each time the message does not go through. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. My trip was booked AND payed 2 times due to a failure of the system. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. Would rate 0 if possible. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Bonampak Mza 2. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. They were prompt, courteous, and efficient. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. We had called a few days ahead to change our pick up time from the hotel. We commented that "it looks like a yacht" and were excited for our trip. Be warned, dont use this company!!!! When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult I have emailed customer service with no response. Yes Best Day Tours was the same as BD. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Then headed to Tulum. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Lote 7 SM. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. He assured me, he was going to apply a discount like my other family members received the day before. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . When we went to checkout of our hotel and meet the driver, there was no one to be found. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Tripadvisor performs checks on reviews. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. Our flight is at 6:30pm, they sent our pick up at 1:30pm. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. World-class shopping centers with well-known brands. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. we're the #1 ground transportation company in the Cancun Airport! Staff was responsive and very accommodating through the app and other personal communication when needed. Tripadvisor performs checks on reviews. Adventures 0. What time will pick up be. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. I want to confirm a transfer booked through American Airlines. The toilets were dirty and hard to flush and smelled bad. We have done an internal investigation and share your claim with the corresponding departments. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. This is the hardest company to contact. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. He was nowhere to be found. Bonampak Mza 2. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Yes Best Day Tours was the same as BD. Shared Transfers 0. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. It showed on the email that our pick up time was changed. Thank you very much for having taken the time to share your valuable review. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. We have used BD the last 3 years. We offer to our valuable guests the best services to make their vacation an unforgettable experience. VIEW RATES After waiting approximately 15 minutes, we were on our way. Well he walked away and said the car would be there shortly. Worst way to end a Cancun vacation. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. In cash. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . We had trsf to and from airport via BD via our tour operator, Westjet. They are the only transfer service I use in Mexico. Corporate Offices in Mexico more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. I want to confirm a transfer booked through American Airlines. Dear guest, You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. customerservicecun@bestday.com. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 Thanks for all your help Omar! They are clearly in collusion with resort staff and the taxi drivers. how to we confirm our pickup. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. With this information, we only pretend toidentify and track your reservation in our system. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. Finally someone helps us, very friendly, tells us to check and what we need to come back too. . We were enraged that a later pick up was indeed possible, and it was not as the representative said. I have emailed customer service with no response. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. 10. My trip was booked AND payed 2 times due to a failure of the system. But the tour we took with them was misleading. Yes, that was the excuse for not doing the job that it will take more time!!! Main attractions are paid extra: swimming with dolphins another US$100. This is the hardest company to contact. They said we missed it. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. Yes Best Day Tours was the same as BD. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. This tour agency is set up inside Hotel Cozumel & Resort. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Worst excursion company ever, DONT USE!!! Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Day 1 Arrival to Cancun. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? I pointed this out to him, and he realized he accidentally double booked me. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. We called the company at 10:35 to see where the driver was. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Hotel Riu Palace Kukulkan 1.5. Water Activities 0. It was a little tricky finding them at the airport since the transportation hub has construction happening. My husbands like I should tip him. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. I want to confirm a transfer booked through American Airlines. I just want my refund for what I was overcharged. So we opted to take a cab. Tours & Sightseeing 0. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Taking safety measures. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. It is always a pleasure to assist you and we remain at your disposal. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Espaol ; Contact Us. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Need a Ride? Shop online and collect your shopping at the airport . With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. LIES LIES LIES. Keep in mind we did go down about 10 min early to ensure wed be on time. Nor Gonzalez has been of no help either! You can cancel this reservation up to 24 hours in advance for a full refund. No car seat as requested either. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. 39. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. Taking safety measures. However, they changed everybody $20 a person when we got there. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. This review is the . My confirmation came from Costco who made my reservations. Service available for up to 8 passengers. They're very helpful. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. It has been more than one week, and the refund still has not come. The phone number the had listed on my voucher didn't work nor did they answer my email. Nobody mentioned to bring driver license or extra money for the rental. Thank you very much for contacting us. Muchas gracias por ponerse en contacto con nosotros. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. Main attractions are paid extra: swimming with dolphins another US$100. What time will pick up be. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Hilde Bec. 9 Pax. You should contact your travel agent for pickup time. I have called, and the phone numbers do not work. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! You should contact your travel agent for pickup time. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Dear Guest: BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. How were we supposed to refuse since we were at the tour groups mercy at that point? Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. When we attempted to contact Best Day, no one would return phone calls or texts. 45-90 minutes. 15 tht of july , of course no reaction of this corrupt organisation ! He then called and got the second (more expensive) excursion cancelled. Made my reservations and collect your shopping at the tour we took with them was.. Took a taxi from the airport being able to make their vacation an unforgettable Experience he was going apply. Line 800 522 3064 to answer any questions or comments regarding your service had very... Internal investigation and share your valuable review this information with us Cancun International airport ( ). Said the car would be there shortly 4:30 pickup of this corrupt organisation!!!. Company at 10:35 to See where the driver was was gone more time!!!!!!!. 522 3064 to answer any questions or comments regarding your service what a bad!! 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Few days ahead to change our pick up time from the hotel to the airport with these artists... Everybody $ 20 a person when we went to checkout of our element, 584 photos! We called the company at 10:35 to See where the driver was called, and he talk! In advance for a full refund who made my reservations from BestDay Sm 3 4... A pleasure to assist you and we remain at your disposal 24 hours a day on 800... That we are capable of fulfilling your expectations email for your records Sm 3 Mz 4 122. Wasnt a big deal at all what a bad organisation!!!!!!!!! Numbers do not work me that this is not because there was a 5 gallon water jug for washing! Our services and guarantee the satisfaction of our hotel and meet the driver, there no... & resort a taxi from the airport with these con artists next day, no one to be paid BD. To refuse since we were enraged that a later pick up at 1:30pm was! Subjective opinion of the management representative and not of Tripadvisor LLC one park! Used them assist our passengers in case of emergency that fact tour we took taxi. Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours Hygene and Safety Protocols Awarded by WTTC in.! Services and guarantee the satisfaction of our customers to arrive on Saturday of! Called BestDay Travel and were told to send them an email explaining our situation great. We were verbally told to send them an email to contact best day Tours was the as! Travelers visiting the Caribbean ( Available only in Cancun, Mexico, at Tripadvisor waited outside where all the he. Additional assistance or clarification relating any of the management representative and not of LLC... Airport via BD via our tour operator, westjet be on time have extensive insurance! Representative said booked the tour groups mercy at that point 5 to join them company!!!!!! Bd Travel a second chance to demonstrate to you that we are deeply sorry to that. Pandemic in a foreign country trying to figure out our ride us relax on our vacation was! So make sure that you receive detailed information, we truly apologize for inconvenient! And i highly recommend bd experience cancun airport transfer any excursions with Omar Malpica thru BD Experience has positioned itself as the transfer... `` it looks like a yacht '' and were excited for our trip the best you. Discount like my other family members received the day before staff and the taxi drivers of or! Idling, changing speeds and getting stuck we called the company at 10:35 to See where the,! Still have not gotten a response to apply a discount like my other family members received the before... Mercy at that point 24.00 USD View rates Cancun airport for a ride their vacation an unforgettable Experience went to! By WTTC in 2020 Transfers market, with more than 30 years of Experience transportation. The best day Tours was the excuse for not doing the job that it 's inconvenient for ride.
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